Refund Policy

Eleven13 Candle Co. carefully inspects all products before they are shipped. Used products cannot be returned or refunded due to their nature. We will replace products damaged during shipment. Your replacement item will be processed once we receive photographic proof of the damage. Your request must be submitted to eleven13candles@gmail.com within 7 days of delivery.

You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.